We are regulated by the Royal Institution of Chartered Surveyors (RICS). The advice you receive will be of the highest and most professional standard possible.
We adhere to Rules of Conduct for Firms regulated by RICS.
Professional behaviour
A Firm shall at all times act with integrity and avoid conflicts of interest and avoid any actions or situations that are inconsistent with its professional obligations.Competence
A Firm shall carry out its professional work with due skill, care and diligence and with proper regard for the technical standards expected of it.Service
A Firm shall carry out its professional work with expedition and with proper regard for standards of service and customer care expected of it.Training and Continuing Professional Development (CPD)
A Firm shall have in place the necessary procedures to ensure that all its staff are properly trained and competent to do their work.Complaints handling
A Firm shall operate a complaints handling procedure and maintain a complaints log.The complaints handling procedure must include an Alternative Dispute Resolution (ADR) mechanism that is approved by the Regulatory Board.Clients’ money
A Firm shall preserve the security of clients’ money entrusted to its care in the course of its practice or business.Professional indemnity insurance
A Firm shall ensure that all previous and current professional work is covered by adequate and appropriate professional indemnity insurance cover which meets standards approved by the Regulatory Board.Last Updated on Sunday, 25 March 2012 19:58
